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General conditions of use and General conditions of sale

of the website www.fleurdeluneboutique.com

 

I. GENERAL CONDITIONS OF USE


ARTICLE 1. LEGAL INFORMATION

Under Article 6 of Law No. 2004-575 of June 21, 2004 on confidence in the digital economy, this article specifies the identity of the various stakeholders in the context of its implementation and monitoring. .

The website www.fleurdeluneboutique.com is edited by:

Elisabeth Raynal, whose head office is located at the following address: 211 Avenue Gabriel Péri, 91700 Sainte-Geneviève-des-Bois, and registered with RCS Evry 884220484.

Email address: fleurdelune.conceptstore@gmail.com.


The publication director of the site is: Elisabeth Raynal.


The www.fleurdeluneboutique.com website is hosted by:

WIX, whose head office is located at: Wix Online Platform Limited; 1 Grant's Row, Dublin 2 D02HX96, Ireland.


ARTICLE 2. PRESENTATION OF THE SITE

The purpose of the www.fleurdeluneboutique.com website is:

Online sale of candles, Online sale of lithotherapy items, Online sale of therapeutic services (energy treatments, Kobido massage and Naturopathy consultations).


SECTION 3. CONTACT

For any question or request for information concerning the site, or any report of illegal content or activities, the user may contact the publisher at the following e-mail address: fleurdelune.conceptstore@gmail.com or send a registered mail with acknowledgment of receipt to: Elisabeth Raynal - Fleur de Lune - 211 Avenue Gabriel Péri, 91700 Sainte-Geneviève-des-Bois


ARTICLE 4. ACCEPTANCE OF THE TERMS OF USE

Access to and use of the site are subject to acceptance and compliance with these General Terms and Conditions of Use.

The publisher reserves the right to modify, at any time and without notice, the site and services as well as these T&Cs, in particular to adapt to changes to the site by providing new functionalities or deleting or modification of existing functionalities.

It is therefore advisable for the user to refer before any navigation to the latest version of the T&Cs, accessible at any time on the site. In case of disagreement with the T&Cs, no use of the site can be made by the user.


ARTICLE 5. ACCESS AND NAVIGATION

The publisher implements the technical solutions at its disposal to allow access to the site 24 hours a day, 7 days a week. It may nevertheless at any time suspend, limit or interrupt access to the site or to certain pages of this one in order to carry out updates, modifications of its content or any other action deemed necessary for the proper functioning of the site.

These T&Cs apply, as necessary, to any variation or extension of the site on existing or future social and/or community networks.


ARTICLE 6. SITE MANAGEMENT

For the proper management of the site, the publisher may at any time:

  • Suspend, interrupt or limit access to all or part of the site, reserve access to the site, or to certain parts of the site, to a specific category of Internet user;

  • Delete any information that could disrupt its operation or contravene national or international laws, or the rules of Netiquette;

  • Suspend the site in order to make updates.


ARTICLE 7. RESPONSIBILITIES

The editor is only responsible for the content that he has edited himself.

The publisher is not responsible:

  • In the event of technical, computer or compatibility problems or failures of the site with any hardware or software;

  • Direct or indirect, material or immaterial, foreseeable or unforeseeable damage resulting from the use or difficulties in using the site or its services;

  • Intrinsic characteristics of the Internet, in particular those relating to the lack of reliability and the lack of security of the information circulating on it;

  • Illicit content or activities using his site without his having duly taken cognizance of it within the meaning of Law No. 2004-575 of June 21, 2004 on confidence in the digital economy and Law No. 2004-801 of August 6, 2004 on the protection of individuals with regard to the processing of personal data.


ARTICLE 8: CONFIDENTIALITY

In addition to these General Conditions, the site has a privacy policy which describes how personal data is processed when the user visits the site, as well as how cookies are used.

By browsing the site, the user declares to have also read the aforementioned privacy policy.


ARTICLE 9. INTELLECTUAL PROPERTY

The structure of the site but also the texts, graphics, images, photographs, sounds, videos and computer applications that compose it are the property of the publisher and are protected as such by the laws in force under intellectual property.

Any representation, reproduction, adaptation or partial or total exploitation of the content, registered trademarks and services offered by the site, by any means whatsoever, without the prior, express and written authorization of the publisher, is strictly prohibited and would be liable to constitute an infringement within the meaning of articles L. 335-2 and following of the Intellectual Property Code. And this, with the exception of elements expressly designated as free of rights on the site.

Access to the site does not constitute recognition of a right and, in general, does not confer any intellectual property rights relating to an element of the site, which remain the exclusive property of the publisher.

The user is prohibited from entering data on the site that would modify or would be likely to modify its content or appearance.

Fleur de Lune is a trademark registered with the INPI for candles and therapeutic services. Any illicit reproduction may be the subject of an action for infringement or unfair competition depending on the state of the facts. 


ARTICLE 10. APPLICABLE LAW AND JURISDICTION

These General Conditions of Use are governed by French law. In the event of a dispute and in the absence of an amicable agreement, the dispute will be brought before the French courts in accordance with the rules of jurisdiction in force.

 

II. TERMS OF SALES

 

PREAMBLE

The site is published by the seller, Fleur de Lune, whose head office is located at the following address: 211 Avenue Gabriel Péri, 91700 Sainte-Geneviève-des-Bois, and registered with RCS Evry 884220484.

The seller is not subject to VAT under article 293 B of the CGI.

The following provisions are intended to define the general conditions of sale on the site www.fleurdeluneboutique.com

These general conditions of sale (hereinafter "GTC") define the contractual rights and obligations of the seller and his customer in the context of distance and electronic sale of goods and products.

The T&Cs exclusively govern the relationship between the seller and the customer.

The T&Cs express all of the obligations of the parties. The customer is deemed to accept them without reservation, failing which his order will not be validated.

In case of doubt on one of the conditions of sale, the practices in force in the distance selling sector by companies whose head office is in France and the Consumer Code apply.

The seller reserves the right to modify the GCS from time to time. The modifications will be applicable as soon as they are put online.


ARTICLE 1. CATALOG OR ONLINE SHOP

Through the site, the seller provides the customer with a catalog or an online store accurately presenting the products sold, without the photographs having any contractual value.

The products are offered within the limits of available stocks.

The prices and taxes relating to the sale of the products are specified on the item sheets of the online store.


ARTICLE 2. PRICE

The seller reserves the right to modify its prices at any time by publishing them online.

Only the rates in force indicated at the time of the order will apply.

The prices are indicated in euros (excluding taxes and all taxes included) and do not take into account delivery costs, which are invoiced in addition. Delivery costs are indicated before validation of the order by the customer.

The total amount of the order and delivery costs included, is indicated before final validation of the order form.

Payment of the full price must be made when ordering. 


ARTICLE 3. ONLINE ORDER

The customer has the option of completing an order form online, using an electronic form. By completing the electronic form, the customer accepts the price and description of the products.

The customer must give a valid e-mail address and delivery address and acknowledges by these general conditions of sale that any exchange with the seller may take place using this address.

The customer must also choose the delivery method and validate the payment method.

The seller reserves the right to block the customer's order in the event of non-payment, incorrect address or any other problem on the customer's account, until the problem is resolved.


ARTICLE 4. CONFIRMATION AND PAYMENT OF THE ORDER

This is an order with payment obligation, which means that placing the order involves payment by the customer.

1. PAYMENT

The customer makes the payment at the time of the final validation of the order by specifying his credit card number.

The customer guarantees to the seller that he has the necessary authorizations to use this method of payment and acknowledges that the information given for this purpose constitutes proof of his consent to the sale as well as to the payment of the sums due under the order.

In the event of dispute or fraudulent use of the bank card without physical use of the bank card (use of the number of the bank card), any person may dispute within 70 days from the date of the operation by sending a complaint according to the following terms, so that the seller bears the costs of the sale and returns the disputed sum:

by email 24 hours a day at: fleurdelune.conceptstore@gmail.com

Any dispute not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from all liability.

The seller has set up a procedure for checking orders and means of payment intended to reasonably guarantee it against any fraudulent use of a means of payment, including by asking the customer for identification data.

In the event of refusal of authorization of payment by credit card from accredited bodies or in the event of non-payment, the seller reserves the right to suspend or cancel the order and its delivery.

The seller also reserves the right to refuse an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is in progress.

For the provision of services inface-to-face(Kobido massage, energy treatment and Naturopathy consultation), a deposit of €20 is requested from the customer to confirm their reservation.

For servicesfrom a distance, the full payment is requested on the website to confirm the reservation.

Cancellation of face-to-face services:  

Possible cancellation of services up to 24 hours before the session.


2. CONFIRMATION

Upon receipt of the validation of the purchase and payment by the customer, the seller sends to the latter, on the e-mail address he has specified, confirmation of receipt of the order form.

The seller may send an invoice to the customer upon delivery. It can also be sent electronically at the customer's request to fleurdelune.conceptstore@gmail.com

For any question relating to the follow-up of an order, the customer may contact customer service at the following coordinates:
Mail : fleurdelune.conceptstore@gmail.com        _cc781905-5cde-3194- bb3b-136bad5cf58d_  


ARTICLE 5. ELECTRONIC SIGNATURE

In accordance with the provisions of Law No. 2000-230 of March 13, 2000, the online provision of the buyer's bank card number and the final validation of the order constitute proof of the customer's agreement, the payment sums due under the purchase order, signature and express acceptance of all the operations carried out.


ARTICLE 6. PROOF OF THE TRANSACTION

Communications, orders and payments between the customer and the seller can be proven through computerized registers, kept in the seller's computer systems under reasonable security conditions. Purchase orders and invoices are archived on a reliable and durable medium considered, in particular, as a means of proof.


ARTICLE 7. METHOD OF PAYMENT

All payment methods available to the customer are listed on the seller's website. Only credit card payments are accepted. The customer guarantees to the seller that he has the necessary authorizations to use the method of payment chosen by him, when placing the order.

ARTICLE 8. DELIVERY

Delivery is made only after confirmation of payment by the seller's bank.

The products are delivered to the address indicated by the customer on the online form equivalent to the order form, the customer having to ensure its accuracy.

Any package returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the customer's expense.

Packages will be shipped via the Colissimo service and will be shipped with tracking without signature. The tracking number is communicated by email to the customer by Fleur de Lune upon shipment.

Except in cases of force majeure, delivery takes place, according to the method chosen by the customer, within the following time limits:

FRANCE

Standard Item:          
Ships within 1-3 days from order confirmation
Delivery within 2 to 6 working days from dispatch by Fleur de Lune (delays vary according to the Post Office)
 
Custom candles:   
Shipping within 3 days to 14 days from order validation  
Delivery within 2 to 6 working days from dispatch by Fleur de Lune (delays vary according to the Post Office).

BELGIUM & LUXEMBOURG

Standard Item:

Shipping within 1-3 days from order confirmation

Delivery within 5 to 10 working daysfrom shipment by Fleur de Lune (delays vary according to the Post Office)

 

Custom candles:

Shipping within 3 days to 14 days from order confirmation

Delivery within 5 to 10 working days from dispatch by Fleur de Lune (delays vary according to the Post Office).

 

1. LATE DELIVERY AND DENUNCIATION

In the event of late delivery (14 days without receipt of the package from the dispatch by Fleur de Lune), the seller will inform the customer, who may terminate the contract and request a refund within 14 days from this date. denunciation.

The total refund of the product and the delivery costs, or re-shipment if applicable, is then made.

This termination of the contract must be sent in the following manner:

Make a request by e-mail to:  fleurdelune.conceptstore@gmail.com 

Any denunciation not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the customer.


2. BROKEN/DAMAGED PRODUCTS WHEN RECEIVING THE PACKAGE

If at the time of delivery, the original packaging is damaged, torn, opened, the customer must then check the condition of the products. If they have been damaged, the buyer must imperatively refuse the package and contact the store on fleurdelune.conceptstore@gmail.com with supporting photos.

An amicable solution will be favored by Fleur de Lune. 

Any reservation not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the customer.


3. DELIVERY ERROR

In the event of a delivery error in relation to the indications appearing on the order form, the customer submits his complaint to the seller on the day of delivery or at the latest on the first working day following delivery.

Complaints may be made in the following ways:

Make a request by email to fleurdelune.conceptstore@gmail.com.

Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the customer.


4. RETURNS AND REFUNDS

The product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, according to the following terms:

Send an email to @fleurdelune.conceptstore@mail.com informing of the refund request and the reasons. If an item is faulty or damaged, send photos.

Then return the product by parcel within 30 days from the date of delivery of the order, to the following address:     _cc781905-5cde -3194-bb3b-136bad5cf58d_

RAYNAL Elisabeth - Flower of the Moon
211 Avenue Gabriel Péri         
91700 Sainte-Genevieve-des-Bois

Any complaint or return not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the customer.

Any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging. Return costs are the responsibility of the seller.

 

Custom candles are not refundable or exchangeable.

ARTICLE 5. UNAVAILABILITY OF PRODUCTS AND REIMBURSEMENT

In case of unavailability of a product ordered, the customer will be informed by e-mail.

The customer will have the possibility of canceling his order and will thus have the choice between the reimbursement of the sums paid by him within 30 days at the latest of their payment, or the exchange of the product.


ARTICLE 6. RIGHT OF WITHDRAWAL

The customer can exercise his right of withdrawal and return of the product within 14 working days of delivery.

The customer will exercise his right of withdrawal by contacting customer service:

Make a request by    
Email: fleurdelune.conceptstore@gmail.com       _cc781905-51b-5cde-bad
   
After communicating his decision to withdraw, the customer then has 14 days to return or return the goods.

Any withdrawal or return not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the customer.

The customer may request an exchange or refund of the returned product, without penalty, the return costs being borne by the seller.

The return or exchange of the product can only be accepted for products as a whole, intact and in their original condition, in particular with complete packaging, intact and in salable condition.

Certain products, due to their intrinsic quality, cannot be subject to the right of withdrawal and cannot be refunded, in particular but not exclusively, the products covered by article L. 121-21-8 of the Consumer Code to know :

  • any made-to-measure product (made-to-measure candles);

  • any product that cannot by nature be reshipped;

  • any perishable product;

  • any video product;

  • any press product...

The seller must reimburse the customer for all sums paid, including delivery costs, within 14 days of the recovery of the goods or the transmission of proof of the shipment of these goods.


ARTICLE 12. FORCE MAJEURE

The parties will be exonerated from their obligations, in the event that a circumstance constituting a case of force majeure as defined by article 1218 of the civil code, would prevent their execution. The obligations of the parties will be suspended.

The party invoking such a circumstance must notify the other party immediately, upon its occurrence and upon its disappearance.

Are considered as cases of force majeure all facts or circumstances that are irresistible and unforeseeable, inevitable and which cannot be prevented by the latter, despite all reasonably possible efforts, defined as such by French case law and in particular, the blocking of means of transport. or supplies, earthquakes, fires, storms, floods, lightning, and the shutdown of telecommunications networks.

If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party.


ARTICLE 13. PARTIAL NULLITY

If one or more stipulations of these general conditions of sale were to be declared void by application of the law, a regulation or a final decision of a French jurisdiction, the other stipulations will retain their full force and scope.


ARTICLE 14. APPLICABLE LAW AND JURISDICTION

The seller is established in France in a stable and sustainable manner to effectively exercise his activity.

Also, these GCS are subject to the application of French law, to the exclusion of the provisions of the Vienna Convention.

In the event of a dispute or complaint, the customer will first contact the seller to obtain an amicable solution.

In the absence of an amicable agreement, the customer, if he contracts as a consumer, may initiate proceedings before the court of his choice and if he contracts as a professional, may initiate proceedings before the court of the place of the registered office. seller's social.

Enjoy your visit to Fleur de Lune! :)

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